Service Coordinators are responsible for assuring that elderly and disabled residents are linked to needed supportive services to enhance their quality of life, continue to live independently, and avoid premature or unnecessary institutionalization.

These Service Coordinators plan and coordinate social services and provide Resident Services training to Wesley's elderly and disabled residents. The coordinators meet with residents both in groups and individually and may refer them to management, nutrition, family living, leisure activities and healthcare services.

They work with residents and Wesley management to help prevent evictions due to lease violations. They establish volunteer support so that additional services reach more residents. They help to educate and make residents aware of service availability, application procedures and how to access them. They bring in new providers and maintain current ones.

The Service Coordinators encourage resident involvement in decision making for themselves, formation of resident councils and in coordination of services and social events. Residents who use the services of Service Coordinators have a better quality of life in their individual home and in Wesley Highland Terrace.